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Quick guide

WakeControl Support

Basic steps to install, activate, link with Amazon and troubleshoot the most common issues.

Important: Wake-on-LAN depends on hardware, BIOS/UEFI, Windows, network adapter and local network. Not all PCs can power on from full shutdown. Ethernet is recommended.

1. What is WakeControl?

WakeControl is a Tecnopro Solutions application that lets you control Windows PCs with Alexa. Shutdown is performed through the agent installed on the PC. Power-on uses Wake-on-LAN when the computer and network are compatible.

2. Requirements before installing

  • Windows installed and updated.
  • Internet connection.
  • Amazon/Alexa account.
  • Valid WakeControl license.
  • For power-on: Wake-on-LAN support in motherboard, BIOS/UEFI and network adapter.
  • Recommended: Ethernet connection.

3. How to install WakeControl

  1. Download the official installer.
  2. Run the installer as a Windows user.
  3. Allow installation of Agent, Activator and Tray.
  4. If Windows or antivirus asks, allow WakeControl to connect to the internet.

4. How to activate a license

  1. Open WakeControl Activator.
  2. Enter your license.
  3. Confirm activation.
  4. The PC will be associated with that license.

Each license allows up to 5 PCs. If you change PC or network adapter, support may need to release the previous device.

5. How to link with Amazon

  1. Open WakeControl on Windows.
  2. Click Vincular con Amazon.
  3. Sign in with your Amazon account.
  4. Accept the linking process.
  5. Return to the Alexa app and discover devices.

6. How to discover devices in Alexa

You can say:

  • “Alexa, discover devices.”
  • “Alexa, find devices.”

You can also do it from the Alexa app in the devices section.

7. How to use Alexa

  • “Alexa, turn on Office PC.”
  • “Alexa, turn off Office PC.”
  • “Alexa, turn on Gaming PC.”

Use names that are easy to pronounce. Avoid unusual names, symbols or long phrases.

Wake-on-LAN in Windows

  1. Open Device Manager.
  2. Go to Network adapters.
  3. Open the properties of your Ethernet adapter.
  4. In Power Management, allow the device to wake the computer.
  5. In Advanced options, enable Wake on Magic Packet or Wake-on-LAN if available.
  6. Save changes and restart.

Wake-on-LAN in BIOS/UEFI

The exact name depends on the manufacturer. Look for options such as:

  • Wake-on-LAN
  • Power On By PCI-E
  • Resume by LAN
  • PCI-E Device Power On
  • ErP Ready: disabled, if it blocks power while off

After enabling the option, save changes and shut down the PC for testing.

WiFi: on most computers, Wake-on-LAN over WiFi cannot be guaranteed. For real production use, use Ethernet.

Common issues

Alexa turns off the PC, but does not turn it on

  • Check that the PC is connected by Ethernet.
  • Enable Wake-on-LAN in BIOS/UEFI.
  • Enable Wake on Magic Packet in Windows.
  • Verify that the registered MAC address is correct.
  • Check that the router/switch keeps link when the PC is off.
  • First test Wake-on-LAN inside the same local network.

Alexa says “device is not responding”

  • Check that WakeControl Agent is running.
  • Verify internet on the PC.
  • Check that the license is active.
  • Link with Amazon again if you changed account or license.
  • Run “Alexa, discover devices” again.

The Agent does not connect

  • Check firewall or antivirus.
  • Make sure the network is not blocking WebSocket connections.
  • Confirm Windows date and time are correct.
  • Restart the Agent or restart Windows.

How to uninstall

  1. Open Windows Settings.
  2. Go to Apps.
  3. Find WakeControl.
  4. Click Uninstall.
  5. If you are changing PC, contact support to release the previous activation.

Support contact

Email: soporte.wakecontrol@tecnoprosolutions.com

Include license, device name, Windows version, whether you use Ethernet or WiFi, and a clear description of the issue.